Frequently Asked Questions

Find what you need in our searchable FAQ.

Please note: Some information in this FAQ may be temporarily inaccurate due to COVID service disruptions. For up-to-date details, please visit the NEIU Libraries COVID Operating Plan.

How will I know when my requested items are available?


When your item arrives, the Library will send a message to your NEIU e-mail account. You may also log in to Your Library Account to view the status of your book requests from I-Share libraries or log in to WorldShare to view the status of your book requests from non-I-Share libraries and your article requests from any other library.

WorldShare can notify you by text or alternate email when your non-I-Share materials are available. To set this up:

  1. Log in to WorldShare using your NEIU NetID and password.
  2. Click on Communication Preferences.
  3. Enter a non-NEIU email address, a cell phone number, or both
  4. Under the Select Preferences area, choose the Send library account updates to me button along with the appropriate check boxes.
  5. Click the Save Changes button.